FAQs

Orders are processed within 1 business day (Mon–Fri) — with a cut-off time of 11:00 PM Central Time (CT). Orders placed after this time will be processed the next business day. Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, and generators are shipped by freight and typically arrive within 3–7 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships. If your order hasn't arrived within 7 days, please contact us at contact@pompidos.com.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.

Yes! We offer Free Standard Shipping on all U.S. orders with no minimum order required.

Currently, we only ship within the United States.

Orders placed before 11:00 PM Central Time (CT) on business days (Mon–Fri) are processed the same day.

Yes. Oversized items — like gazebos, pergolas, riding lawn mowers, and generators — are shipped by freight carrier. These orders typically arrive within 3–7 business days. The carrier will contact you to schedule a delivery appointment before arrival.

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. All transactions are fully secured and encrypted.

We do not currently offer financing or payment plans. All orders must be paid in full at the time of checkout. Your payment method is charged when you place your order.

Yes, you can cancel your order before it ships. Please contact us as soon as possible at contact@pompidos.com or +1 (903) 214-5003. Once an order has shipped, it cannot be cancelled but can be returned under our 90-day return policy.

Yes, changes may be possible if your order has not yet shipped. Please contact us as soon as possible at contact@pompidos.com or +1 (903) 214-5003 with your order number. Once an order has shipped, modifications may no longer be possible.

Yes. Our website is fully encrypted and secured. Our checkout is secured with SSL encryption and PCI-DSS compliant payment processing.

If you notice an error in your shipping address, contact us immediately at contact@pompidos.com or +1 (903) 214-5003. If your order hasn't shipped yet, we can update the address.

If your package is marked as "undeliverable" and returned to us, we will contact you to arrange redelivery or issue a full refund.

We want every customer to be completely satisfied. You can return an item within 90 days from the delivery date. We accept returns of both defective and non-defective products in new or like-new condition. All returns require a Return Merchandise Authorization (RMA) — please contact us before shipping anything back. Contact us at contact@pompidos.com or call +1 (903) 214-5003 to get started. For full details, visit our Refund & Returns Policy.

• For defective, damaged, or incorrect items — we cover all return shipping costs and provide a free prepaid return label.
• For change-of-mind returns (including large freight) — we cover all return shipping costs at no cost to you.

Once we receive and inspect the returned item, you will receive a full refund with no restocking fees within 3–5 business days.

Once we receive your return, we will inspect it within 72 hours. Your refund will then be processed within 3–5 business days. For defective or incorrect items, you'll receive a full refund including original shipping fees.

For exchanges, please email us at contact@pompidos.com and we will guide you through the process.

Email us at contact@pompidos.com with your order number and a photo. We will arrange the most practical resolution — replacement parts, a replacement unit, or a refund.

Please email us at contact@pompidos.com with your order number and details. We will cover all costs to send you the correct item and provide a return label if needed.

Yes. Free assembly is available across the contiguous 48 U.S. states, subject to local contractor availability. Customers in Hawaii and Alaska should contact us before ordering. In the rare case that a local contractor is unavailable in your area, we will contact you to arrange the best alternative solution at no cost to you. Assembly is performed by our network of licensed third-party professionals at no additional charge. No hidden fees, no labor costs.

Eligible categories: Gazebos & Pergolas, Swing Sets & Playsets, Riding Lawn Mowers, Portable Generators, and Standby Generators. Note: Sheds, portable power stations, and other items outside these categories do not include free assembly service, but detailed assembly instructions are provided with every product.

To schedule, contact us at contact@pompidos.com or +1 (903) 214-5003 with your order number.

Yes, all products include detailed assembly instructions in the package. Our team is also available to help if you have any questions during assembly.

Yes. All products sold on pompidos.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product. For more information, visit our Warranty Information page.

Warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. They do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.

Contact us at contact@pompidos.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.

We do not sell replacement parts directly. However, if your product is under warranty, the manufacturer may ship replacement parts to you. Contact us at contact@pompidos.com and we'll help coordinate.