Freight Shipping Policy

Last Updated: March 2026

Some of the things we sell at Pompidos LLC are big and heavy, like generators, riding lawn mowers, gazebos, and pergolas. These items need special freight shipping instead of regular parcel delivery. This page has all the information you need about how freight shipping works.

What Is Freight Shipping?

Freight shipping is used for big or heavy items that cannot be sent through regular carriers like UPS or FedEx. A freight carrier picks up these items in a truck and brings them right to your address. This makes sure that your product arrives safely and in perfect condition.

Which Products Require Freight Shipping?

Freight typically ships the following kinds of products:

Gazebos and pergolas
Riding lawn mowers and zero-turn mowers
Portable and standby generators
Swing sets and playsets
Any other large or heavy outdoor structures

If an item requires freight shipping, it will be indicated on the product listing.

Is Freight Shipping Free?

Yes! Just like all our other orders, we offer free shipping on all U.S. orders. There are no hidden fees or extra charges for large items.

How Long Does Freight Delivery Take?

Freight orders typically arrive within 3–7 business days after your order has been processed. Processing takes 1 business day (Mon–Fri). Please keep in mind that delivery times may vary depending on your location and the freight carrier.

How Does Freight Delivery Work?

Freight delivery is a little different from regular parcel delivery. Here is what you can expect:

Once your order ships, you will receive a tracking number by email
The freight carrier will contact you by phone to schedule a delivery appointment
You must be present at the delivery address to receive the shipment
The driver will deliver the item to your curb or driveway — not inside your home
Please inspect the package carefully before signing for it

What Should I Do When My Freight Order Arrives?

Before signing for your delivery, please do the following:

Inspect the packaging carefully for any visible damage
If you notice damage, note it on the delivery receipt before signing
Take photos of any damage immediately
Contact us at Contact@pompidos.com with your order number and photos

Important: If you sign for a delivery without noting damage, it may be difficult to file a claim later. Always inspect before signing.

What If My Freight Order Arrives Damaged?

If your item arrives damaged, please contact us immediately:

Email us at Contact@pompidos.com with your order number and photos of the damage
Do not attempt to assemble a damaged product
We will arrange a replacement or full refund at no cost to you

Can I Track My Freight Order?

Yes. Once your order has shipped, you will receive a tracking number by email. You can use this number to track your shipment on the freight carrier's website. Please allow up to 48 hours for tracking updates to appear after shipment.

What If Nobody Is Home During Delivery?

Since freight deliveries require someone to be present, please make sure you are available during the scheduled delivery window. If you miss your delivery appointment, the carrier may charge a redelivery fee. Please contact us as soon as possible if you need to reschedule your delivery.